Installation & fault finding
We can organise installation with one of our trusted installation partners: licensed electricians experienced with DEVI systems, for homes and commercial projects. If an existing floor has stopped heating, we can help locate and repair the fault.
One point of contact from design to handover
You deal with Heat Zone. We design and supply the system, and our installation partner lays, tests and connects it to the DEVI installation guide, so the DEVI warranty stays valid.
Send your plans
Room sizes, floor finish, subfloor, suburb and timing. Photos help for renovations.
Design and quote
We size the system and quote supply and installation together, itemised by room or stage.
Installation
Our partner prepares the floor, lays the mat or cable and fits the floor sensor in conduit.
Testing
Resistance and insulation are tested before, during and after tiling or screeding.
Connection and handover
Thermostat connected and set up, the Warranty Certificate completed and the results handed over.
Floor stopped heating? We can find the fault.
Most faults can be located and repaired without replacing the whole floor. Our partners test the system, pinpoint where the problem is, and open up only the area needed to repair it.
Common causes
- Damage during building work. A nail, screw, drill or grinder through the element during renovations or fit-out.
- Damage during installation. A cable nicked while laying, tiling or screeding.
- Thermostat or floor sensor failure. Often the simplest fix, with no floor work at all.
- RCD tripping. Usually an insulation fault, moisture or a damaged cable.
- Connection faults. A loose or failed connection at the thermostat or junction.
How we locate and repair it
- Check the basics. Breaker and RCD, the thermostat display and any error message, and the floor sensor reading.
- Test the element. Conductor resistance and insulation resistance tell us whether the cable is damaged and what kind of fault it is.
- Locate the fault. Thermal imaging and cable fault-location equipment narrow it down to a small area of floor.
- Repair. A small section is opened and the cable repaired with a DEVI repair kit.
- Retest and report. The system is tested again and you get the results in writing.
A typical supply and install
- Site check of the subfloor and floor finish
- Insulation board where the floor build-up allows
- Heating mat or cable laid to the design, with the floor sensor in Flexpipe conduit
- Resistance and insulation tests recorded at each stage
- Thermostat supplied, connected and programmed by a licensed electrician
- Warranty Certificate completed and returned to you
Tiling, screeding and floor coverings are usually done by your builder or tiler. We coordinate the timing so the element is tested before and after they lay the floor.
Renovations and new builds
Bathrooms, ensuites, kitchens and living areas, timed around your tiler or builder.
Commercial and multi-residential
Staged installation across units and levels, with test records for every area at handover.
Prefer to install it yourself?
We supply to trade with layouts and technical support. Talk to us about joining our installer network.
Australia-wide
Installation is arranged through partners in your area. Ask us about availability for your location.